Silverark understands that your privacy is important to you and that you care about how your information is
used and shared online. We respect and value the privacy of everyone who visits Our Site and will only
collect and use information in ways that are useful to you and in a manner consistent with your rights and
Our obligations under the law.
This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site.
Policy is deemed to occur upon your first use of Our Site AND You will be required to read and accept this
you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of Our Site;
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our
Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set
out in section 12, below;
means this website at both Silverark.co.uk and silverark.com;
“UK and EU Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
as amended in 2004, 2011 and 2015;
means Silverark which is a trading name of Silverark IT Solutions LTD. Silverark IT Solutions LTD is a private limited company registered
under number 09127793 whose registered office is
Silverark, The Citadel, Gillygate
YO31 7EA, UK
- Information About Us
Our Site, silverark.co.uk and silverark.com, is owned bySilverark IT Solutions Ltd.
Our data protection officer is Matthew Nelson who can be contacted at
helpdesk@Silverark.co.uk or on the telephone number displayed on our website.
- Scope – What Does This Policy Cover?
- What Data Do We Collect?
- Date of Birth;
- Church Name;
- Contact Number;
- Email Address;
- Church Address;
- financial information such as credit / debit card numbers;
- IP address (automatically collected);
- web browser type and version (automatically collected);
- operating system (automatically collected);
- How Do We Use Your Data?
- All personal data is stored securely in accordance with the EU
General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section
6, below. We use your data to provide the best possible service to you. This includes:
- Providing and managing your Account;
- Providing and managing your access to Our Site;
- Personalising and tailoring your experience on Our Site;
- Supplying Our service to you;
- Responding to communications from you;
- Supplying you with email alerts and notifications in relation to your Silverark account;
- In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the services We can provide you without your consent for Us to be able to use such data.
- Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
- you have given consent to the processing of your personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
- processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
- How and Where Do We Store Your Data?
- We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy.
- Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). Any emails sent to us may be stored outside of the EEA but would be under an EU-approved Model Contractual Arrangement between us and our Email provider (Gmail)
- Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
- Steps We take to secure and protect your data can be found on our security page.
- Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
- Do We Share Your Data?
- Data may be securely shared between our own systems but will always be kept within the company. Your personal data
is never shared with any third parties.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors and partners. Data will only be shared and used within the bounds of the law.
- In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
- What Happens If Our Business Changes Hands?
- In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will however, be given the choice to have your data deleted or withheld from the new owner or controller.
- How Can You Control Your Data?
- When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it
- You may access Our Site without providing any data at all.
- You may withdraw your consent for Us to use your personal data as set out in section in 5 at any time by contacting Us using the details set out in section 15, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible services to you.
- How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at firstname.lastname@example.org or using the contact details below in section 14. Alternatively, please refer to Our Data Protection Policy.
- What Cookies Do We Use and What For?
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those
Site and to provide and improve Our service. For more details, please refer to section 5, above, and to section
12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is
protected and respected at all times.
- By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for tracking page views. For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site.
- All Cookies used by and on Our Site are used in accordance with current English and EU Cookie Law.
- Certain features of Our Site depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.6. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.10, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
To enable you to Register and login to our website. This is also used to remember your preferences.
- Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below in section 12.10.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
||To track page views and interactions on our website
||To track page views and interactions on our website
||To track page views and interactions on our website
- You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.]
- Summary of Your Rights under GDPR
Under the GDPR, you have:
- the right to request access to, deletion of or correction of, your personal data held by Us;
- the right to complain to a supervisory authority;
- be informed of what data processing is taking place;
- the right to restrict processing;
- the right to data portability;
- object to processing of your personal data;
- rights with respect to automated decision-making and profiling (see section 14 below).
- Automated Decision-Making and Profiling
In the event that We use personal data for the purposes of automated decision-making and those decisions have a
legal (or similarly significant effect) on You, You have the right to challenge to such decisions under
GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation
of the decision from Us.
- The right described in section 14.1 does not apply in the following circumstances:
- The decision is necessary for the entry into, or performance of, a contract between the You and Us;
- The decision is authorised by law; or
- You have given you explicit consent.
- Where We use your personal data for profiling purposes, the following shall apply:
- Clear information explaining the profiling will be provided, including its significance and the likely consequences;
- Appropriate mathematical or statistical procedures will be used;
- Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
- All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling
- Contacting Us
helpdesk@Silverark.co.uk, by telephone on 01904 290190. Please ensure that your query is clear,
particularly if it is a request for information about the data We hold about you (as under section 11, above).
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy
Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to